Frequently Asked Questions

Pickup Service Questions

1. How can I make a household discard donation?
   
   1. We do not ask for your time or money.
   2. Visit our "REQUEST A PICKUP" page for fast and easy scheduling.
   3. Or, our Easter Seals representatives will call periodically asking for usable household discards that you no longer have a need for. You can help support the many programs by saving all of your household discards until a representative calls.
   4. Or, you may also contact us directly at 216-662-4483 to schedule a pick-up.

2. What happens to the donations?
   
   1. Donations are sold in bulk to soft goods recyclers- where they are sorted and graded for resale. This helps in three ways:
      1. Provides employment for members of your community
      2. Enables many less fortunate people to purchase good clothing and household items at a greatly reduced price.
      3. Provides funds for the Easter Seals Society.

3. Where does the money go?
   
   1. The proceeds from the bulk sale of household discards goes to the Easter Seals Northeast Ohio to support and maximize the independence of people with disabilities.

General Questions

1. Will I get a tax receipt?
   The Easter Seals professional driver will leave a tax receipt at your house where there is a donation. All donated items are deductible from your income tax at their Fair Market Value. It is up to you, not Easter Seals, to determine the Fair Market Value of the donated items. The government advises that the Fair Market value is the price which a buyer is willing to pay and a seller is willing to accept.

2. Do I have to be home for the pick-up?
   NO! Just leave the donation outside your front door by 8am. Please make sure all of the packages/donations are marked for Easter Seals. This ensures that the driver knows what packages are meant to be donations.

3. What if the weather is bad?
   Easter Seals will pick up in any weather condition, provided safe vehicle operation. If we need to cancel your pick-up, we will notify you as soon as possible by telephone with a rescheduled date.

4. How often do you come in my area?
   Every 4-6 weeks.

5. Why don't you come into my area?
   At this time, we only have so many route trucks available for the pick-up service. Since we are continually changing and updating our pick-up areas, it is possible that we will be able to offer our front door pick-up service to you at some time in the future. Until that time, we welcome your donations at one of our drop off locations.

6. Where are the donation drop off locations?
   There are several locations excepting donations for Easter Seals of Northeast Ohio. For the closest location near you, please go to our "Contact Us" page or call us at 216-662-4483.

7. Why is there a minimum amount (2 bags) required to for a pick-up?
   Paying a driver, insurance premiums, truck maintenance and the price of gasoline require that a certain amount of donations be picked up by each truck. We ask for several bags/boxes at each stop, to guarantee that enough funds are generated to cover the cost of picking up the goods and meeting the needs of East Seals of Northeast Ohio.

8. The driver never came by to pick-up the donation?
   Please go to the "CONTACT US" page or call us at 216-662-4483.

9. I forgot to put my donation out, can I reschedule?
   Please go to the "CONTACT US" page or call us at 216-662-4483.